Crashing/Freezing Issues

If you're experiencing crashing or freezing in one of our games, you can try following these troubleshooting suggestions.

1. Please try fully closing and reopening the game and closing any other apps you have open you do not need. Note that this is different from backgrounding the game (where the game is still open while another app is displayed on screen). Devices also have limited working memory (RAM) and some operating systems can automatically close apps when running into the limits of its working memory.
   1. On Apple, you can check what apps are open by swiping up and holding from the bottom of the screen. You can then swipe the desired app off that list to fully close it. 
   2. On Android, you can tap the recent apps button to see a similar list to what's on Apple, and swipe up on an app to push it off the screen and close it.
2. If the option is available on your device, you can try clearing the game's cache (but not the data). This option would be found in your device's main settings app, finding the game in question in the list of apps, and the option would be in the Storage or Data Management section.
3. Check the app store where you downloaded the game for any updates. We periodically release updates for our games and these may included fixes for various issues, including crashing issues. Updating can sometimes help.
4. As a last resort, you can try uninstalling and reinstalling the game. Only try this if you are sure you are backing up your save data using cloud saving or when directed to do so by Support. PBA on platforms like Android or Amazon do not have cloud saving, so do not try this there. PBA on iOS uses iCloud, while NHRA Legends of Drag Racing and PGA Tour Golf Shootout use options like an Email/Password combination, Game Center, an Apple account, or a Google Play account.

If none of the above troubleshooting steps are helpful, any information you can provide on the problem to Support will help our developers investigate and work to resolve the issue in the future. Information like when the crashing or freezing issues began, how often they occur, and what part of the game you tend to be playing when the issue occurs would be helpful. If you didn't send a message using the game's built in options to contact Support (like the contact or help buttons), including information like your specific device model and operating system version number would be helpful.