Purchase Issues

Many of our games include optional in app purchase to receive in game items for real money. If you made a purchase and didn't receive the items that you purchased, you can try the following troubleshooting steps.

1. If you see any prompts referencing pending purchases, please accept those items. Doing so will not incur additional charges to your payment method, and are likely the items you're missing (even if the number of purchases it lists is different from what you expect).
2. If you play the game using cloud saving on multiple devices, please try logging into the game on those other devices to see if your items load there.
3. Double check to make sure you have a strong and stable Internet connection. If you're on mobile cellular data, you can try switching to wifi.
4. Try fully closing the game and restarting your device and checking again to see if your items come through.

If you still don't receive your items, you will want to send some information to our Support staff. For purchases made on Apple, please let us know what the items were and send a copy of the receipt you received from apple. If the purchase was made in the Google Play Store, please share the Google Play Order Number (it starts with GPA.). If the purchase was made through our Xsolla Web Store for PGA Tour Golf Shootout, please include the 10 digit Xsolla order number. Please also use the contact or help button within the game's settings or inbox to send a message to support about the issue. This will automatically include important information we may need.

For refund requests on Apple, please note that Support is not able to provide any refunds for purchases made through Apple, as Apple handles all payment processing. You would need to contact Apple Support to request a refund from them.

How to request a refund

1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

You can find more information here.

Refund requests for Android and Xsolla Web Store purchases will be considered on a case by case basis.